Founder and Managing Principal of DBP Institute. I consult companies on how to transform technology and data into a valuable business asset. There are many reasons for this poor success rate, one of ...

If you’ve attended an edtech conference at any point since 2012, then you’ve likely seen some variant of Gartner’s analytics maturity model. While some fair criticism of the model exists, there are ...

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer ...

In explaining a data and analytics operating model, it is helpful to understand the business context. As the consumer experience becomes increasingly digitized, companies have access to massive troves ...